Frequently Asked Questions
Everything you need to know about your desert-inspired hair care journey.
What makes Dae products different from other hair care brands?
Our formulas are inspired by the desert and infused with botanicals native to the Southwest. We prioritize clean, effective ingredients that are vegan, cruelty-free, and free from synthetic colors or sulfates.
Are Dae products safe for color-treated hair?
Yes, all of our shampoos, conditioners, and styling products are formulated to be gentle and safe for color-treated, chemically-processed, and keratin-treated hair.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also log into your account on our website to view your order history and real-time shipping status.
What is your return policy?
We want you to love your hair. If you are not satisfied with your purchase, we accept returns within 30 days of the delivery date for a full refund, minus shipping costs.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our desert vibes to more countries soon, so stay tuned for updates.
Are your bottles recyclable?
Sustainability is important to us. Our bottles are made from recyclable materials. We encourage you to rinse out your empty containers and check your local recycling guidelines before disposing.